FAQ

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Answered Questions:

  1. Do you give free estimates? Do I need to be home for the estimate?
  2. Do I need to be home when the work is being done?
  3. How do I know the gutters are cleaned if I'm not home?
  4. Do you have some kind of an auto-cleaning schedule or contract?
  5. What forms of payment do you accept?
  6. Do you have references?
  7. Are you licensed and insured?
  8. Where are you located?
  9. Do these LifeTime Warranties Gutter Guards, Covers, Toppers or what ever you want to call them actually work?
  10. If I have screens on my gutters why do I need to clean them?
  11. If I don't have any trees near my house why do I need to clean the gutters?
  12. Do these lifetime guaranteed gutter covers actually work?
  13. The Lifetime Warranty Gutter Covers: Who is the warranty from, you or the manufacturer? If there is a clog, who does the warranty work?
  14. What happens to my warranty if I move? Is it transferable?
  15. Do you charge for transferring a warranty to a new owner?
  16. What happens to the warrantee if I sell and move?
  17. Why does the cedar roofing tiles keep falling off my house? Why does my cedar roof look like it's rotting away when it's only 10-15 years old?
  18. What are those pipes that stick up out of my roof?
  19. What is a plumbing vent line? Why is it important that I replace the pipe boot for my plumbing vent stack?

  20. General

    Do you give free estimates? Do I need to be home for the estimate?
    Yes, at Honey-Do-Men Gutters, Roofing & Handyman Services, estimates are always free. Our gutter cleaning and roofing repair estimates can be conducted without anyone at home. If needed, we can always call you at the number you provide us with to go over your estimate once we have diagnosed the problem. We request that estimates for the full installation of a roof or gutter system be conducted with somebody at home. This way, we can discuss the different options available to you before providing you with an estimate. If possible, it is preferable for both homeowners to be present during these types of inspections.

    Do I need to be home when the work is being done?
    No, you do not need to be home while we do our work. Our trucks are stocked with all of the equipment that we will need, including a 100-ft hose. We understand that some people are very busy and that the last these busy people want to do is take a day off of work to wait at home for the "gutter guy" to show up.

    How do I know the gutters are cleaned if I'm not home?
    You can know if your gutters were cleaned properly by whether or not they overflow when it rains. They should not overflow during a rainstorm if they have been cleaned correctly. We know that if you were going to put up a ladder to check on our work, you probably would have cleaned the gutters yourself. We give a 30-day guarantee on all gutter cleanings. At some point within those four weeks, it will most likely rain. When you see that your gutters are working properly and are not overflowing, you can know that your gutters were cleaned.

    Do you have some kind of an auto-cleaning schedule or contract?
    Yes, we do. We offer customized cleaning contracts for your home. Most homes require a cleaning in the spring and fall seasons, but some only require cleaning once a year.

    As a courtesy to our clients, we provide a reminder call two weeks before your scheduled appointment. As long as we don't hear back from you saying otherwise, we will fulfill our end of the contract by showing up two weeks later to complete your gutter cleaning.

    At Honey-Do-Men Gutters, Roofing & Handyman Services, we are homeowners as well. We understand the value of a dollar. Having a contract with us does not mean that you are obligated to have your gutters cleaned during your contracted time. You may decide that you don't need it this year or that you want to clean the gutters yourself. All we ask is that you just give us a call so that we can cancel your appointment for that season and put your file back into rotation for the following cleaning season. You will not be charged a cancellation fee or suffer any penalties.

    What forms of payment do you accept?
    We accept all major credit cards, as well as cash, checks, and money orders. We also offer specials at different times of year, so call us to learn more.

    Do you have references?
    Yes, we have more than 6,000 clients in Westchester and Putnam Counties, including Carmel and Yonkers. We can guarantee that we will be working within five miles of your home in any given week.

    Are you licensed and insured?
    Yes, we are. We are licensed and insured in Westchester County, Putnam County, and Yonkers. We also carry a $2 million liability policy. This is twice the minimum requirement for either county, as well as twice as much as what most of our competitors carry. In addition, we also carry a $25,000 bond with Putnam County and we carry a Workman's Compensation Coverage Policy with the state of New York. Copies of our licenses and insurance policies can be provided to any client upon request. Copies of these materials can also be found right here on our website. Our team also includes factory-certified installers.

    Where are you located?
    We service all of Westchester and Putnam Counties. Our headquarters is based in Carmel, New York, which is located in Putnam County.

    Gutters Screens or Gutter Covers:

    Do these LifeTime Warranties Gutter Guards, Covers, Toppers or what ever you want to call them actually work?

    Actually I just ended up writing a piece for a local newspaper regarding this exact question. There are over 100 different types of gutter covers on the market and over 30 of them that claim to have a "lifetime guarantee". But the simple facts are that (1) The Warrantees issued by these manufactures have more holes in them than a slice of swiss cheese. (2) You'll never get a manufacture to fess up and either clean your gutter themselves or pay to have a cleaning done on their product. (3) Most homeowners will end up calling the company that installed the covers, not the manufacture, if it clogs and fails but most of these guys out there try to pass the buck on to the manufacture saying that, "We did not make the cover, we just installed it. And we installed it as per the manufacture specification so call them." And then what happens? you got a bunch of guys pointing their fingers at each other saying it's not my fault and the homeowner gets screwed with nobody actually taking responsibility.

    That doesn't happen at HoneyDoMen. We warrantee the work and the product that we install. We warrantee the job and if there is a problem with the job, you call us and we take care of it.

    We don't care who lives in the house or even if you sell and move. We warranty our work no matter who lives there or who made the product we install. We don't care if there's a manufacturing defect or problem with the product. We recommended the product, we installed it, we warrantied it and we stand behind it no matter what.

    If I have screens on my gutters why do I need to clean them?

    Most gutter covers or gutter screens are designed to "Limit" the number of gutter cleanings you need, not "Eliminate" them. There are over 100 different types of gutter covers currently sold on the market today. Some are solid covers and some are perforate covers like a screen, but they all need some kind of maintenance.

    A screened gutter is just that, a screen. Designed to "Filter" out the big leaves and debris that would otherwise cause the gutter to clog and over flow. However, they still let through the little stuff like the helicopter seedlings from the maple trees, polynomes from oak trees, pine needle, and roof granules which can cause a sludge to build up on the bottom of the gutter. That sludge will rotting out the gutter itself or creating a damn causing the water to back up and over flow. For these reasons the gutter still needs to be cleaned, just not as often. As with all screens and filters like a water filter, oil filter, air filter, coffee filter... they all need to be cleaned.

    Gutters that have no covers, "open gutters", should be cleaned a minimum of two times a year but may even need to be cleaned three or four times a year depending on the amount of trees you have and how close they are to your house. A gutter with a "screen" type cover on it will need to be cleaned once a year every spring. These covers typically do a good job at keeping out the large leaves and debris from the fall, but are not the spring footage. "April showers bring May flowers which brings June gutter cleanings."

    If I don't have any trees near my house why do I need to clean the gutters?

    As long as you have a tree within 70 feet of your house, you'll get stuff in your gutters from the tree itself. The fall foliage travels 20 to 30 feet from any tree. But the Spring foliage will travel 70 to 80 feet from any tree. The spring seedlings are design to be carried great distances by the wind.

    If this is the case for you, don't be surprised if you go outside and look up and see grass or small trees growing out of your gutters. This is the seedlings implanting in the bed of soil on the bottom of your gutter cause by the build up of roof granules combined with the dust, dirt and pollen and you not having your gutters cleaned. Now take that buildup on the bottom of your daughters add some seedlings from the trees that are 70 or 80 feet away from the house, add plenty of sunlight and lots of water because that what your gutters do, and boom, you have a flower bed perfect for growing trees grass and even tomatoes if you like.

    Do these lifetime guaranteed gutter covers actually work?

    That really all depends on the brand of cover you bought. The biggest problem in the gutter industry right now is that most homeowners have no idea what kind of cover or what brand of cover they bought. Because of that there's a lot of misinformation flying around social media, homeowners forums, networks, websites, reviews on the internet, even with friends and family. If you're not talking directly to someone who deals with this on a daily basis, like a specialist not a general contractor or a handyman, then you're probably not getting the wrong information.

    The right gutter cover will work. But like with all things the warranty is only as good as the company that backs it up. You can buy a car with 100,000 mile warranty on it but it doesn't mean the car won't break down for 100,000 miles, it just means that when it does someone's going to be there to fix it at no charge. So I would say the most important thing you need to look into when purchasing a gutter guard, gutter cover, gutter topper, or any kind of these "lifetime warrantee" gutter cover systems is the company servicing the covers and installing them. Not the brand or the manufacture of them, because they aren't the ones coming out to fix it if something goes wrong.

    That's why people trust and hire HoneyDoMen. Because we stand behind our work and have so for almost 20 years. When something goes wrong we fix. We're there for you, we provide that peace of mind and that security with our knowledge, our experience, our reputation, our attention to detail and the constant seamless customer service we offer.

    Warranties

    The Lifetime Warranty Gutter Covers: Who is the warranty from, you or the manufacturer? If there is a clog, who does the warranty work?

    There are over 100 different types of gutter covers on the market and over 30 of them that claim to have a "lifetime guarantees". The simple facts are that (1) The Warrantees issued by these manufactures have more holes in them than a slice of Swiss cheese. (2) You'll never get a manufacture to fess up and either clean your gutter themselves or pay to have a cleaning done on their product. (3) Most homeowners will call the guy that installed the cover if it clogs and fails, but most of these guys just try to pass the buck on to the manufacture saying that, "We did not make the cover, we just installed it. And we installed it as per the manufacture specification so call them." And then what happens is you got a bunch of guys pointing their fingers at each other saying it's not my fault while the homeowner gets caught in the crossfires while no one is actually taking responsibility for the problem or fixing it.

    That doesn't happen at HoneyDoMen. We warrantee the work and the product that we install. We warrantee the job and if there is a problem with the job, you call us.

    We don't care who lives in the house or if you sell and move. We don't care if there's a manufacturing defect or problem with the product. We recommended the product, we installed it, we warrantied it and we will fix it if there is a problem.

    What happens to my warranty if I move? Is it transferable?

    Absolutely. We warranty our work, not who lives there. That is something I never really understood and quite frankly it just pisses me off. Either you back the work you do or you don't! Why does is matter who lives there? Either you know what you're doing or your don't.

    Do you charge for transferring a warranty to a new owner?

    No. But charging a small fee for administration costs, the red tape and the paper work does make sense to me. I guess I can see why bigger companies like MayTag and whoever need to do it. Luckily for you, we aren't those guys.

    What happens to the warrantee if I sell and move?

    We warrantee the job. Not the homeowner. This is actually something I never understood. If a company comes and does an installation of a product, how can you tell the customer that the warranty is not transferable? If you warrantee your work, then it doesn't matter who lives there or how many times a house changes hands. Either you're good at your job, you do it right, and you stand behind it or you don't. It's that simple.

    Here at HoneyDoMen we warrantee the job, not the customer

    Why does the cedar roofing tiles keep falling off my house? Why does my cedar roof look like it's rotting away when it's only 10-15 years old?

    The most 2 common problems with cedar roofs is 1) They aren't ventilated properly and so they rot and have to be replaced every 16 years or so. Or 2) The cedar roof wasn't installed properly and tiles keep breaking or falling off.

    On an installation level, the most common mistake made is lack of a stainless steel ring shank nail being used to install the cedar shake roof tiles. A regular nail won't hold because it's a smooth shaft and that combined with a really soft wood like cedar never holds. The ring shank is needed to grab and bite the soft cedar wood, almost like a screw would thread and grab and hold fast to it. The stainless steel part is necessary because a regular nail will corrode and erode as it is exposed to the elements or acid rain, snow on a daily basis. The shaft will deteriorate to almost nothing and snap causing the tiles and brackets to fall off.

    If this is your problem, there is little that can be done except re-nailing the entire roof with stainless steel ring shank nails. If ventilation is the problem, or lack thereof, again little you can do without tearing off the whole roof and starting over.

    What are those pipes that stick up out of my roof?

    Probably you are either talking about a chimney stack of some sort or a plumbing vent stack. Chimney stacks or pipes are usually silver in color, have a cap on top to keep the rain out and they are usually pretty tall as local building codes stipulate that a chimney stack pipe must be at least 2 feet taller than anything within a 10ft radius to allow for proper draft and ventilation. (but that's a conversation for later).

    The other pipe is probably your plumbing vent stack or breathe lines for the plumbing lines in your home. They are typically located near one of your bathrooms, 3" wide and either made of pvc or cast iron. If pvc, they will either be white or black. They can come in a variety of sizes ranging from 1"-4" in width.

    What is a plumbing vent line? Why is it important that I replace the pipe boot for my plumbing vent stack?

    Well, when you take a gallon of milk and turn it upside down, it goes, "blub blub blub" until you punch a hole in the jug so it can breathe and then it drains nicely. Ever wonder why the water when you take a show, flush the toilet or use the sink doesn't also go "blub, blub, blub"? It's because you have a vent line attached to them inside the walls which runs up and out the roof. The line has a gasket around it to keep it from leaking, but once the rubber rots out, you may start to see water marks or stains in the ceiling of your bathroom or somewhere near it.

    Every time you run the water, take a shower, flush the toilet or wash your hands, the water goes down and air comes up. It's a give and take relationship. Your house probably has either a septic or a sewer system. Either way, when the waist goes down, the bacteria breaks it up releasing a gas which has to go somewhere. Since it's a pretty stinky nasty smell gas, it's vented up through the walls of your house and out through your roof. This way you don't smell it.

    Obviously, there is a hole cut in the roof for where the pipe to go through it and in order for this hole not to leak, a gasket is install around the pipe which is attached to a flashing kit which is tied into your roofing tiles to make everything water tight. This is all fine and good, but those gaskets rot out from the UV of the sun and have to be replaced every 10 years.

    Solution: We have two options for you. Both start off the same: Remove the rotted and deteriorated rubber gasket, flashing kit and the shingles around it. Then install a new rubber gasket, flashing kit and re-shingle. The gaskets, or pipe boots, either come with a 10 year warranty or a 50 year warranty depending on the quality. (Why they don't make something in between, I don't know, but for the money, you can't beat the cost of the 50Yr. Call our office if you need help pricing or diagnosing this or any roof leak)

    Contact Honey-Do-Men Gutters, Roofing & Handyman Services for more information.